Shipping Policy

Buffalo Roam Outfitters works to process and ship every order as quickly as possible. Processing times vary based on the type of order, product availability, customization, and order size.

Business days are Monday through Friday and do not include weekends or federal holidays.

Standard Retail Orders

Most in-stock retail orders ship within 1–3 business days. Please allow up to 5 business days during product launches, promotions, holidays, or other high-volume periods.

Processing time does not include carrier transit time after the order ships.

Wholesale Orders Without Customization

In-stock wholesale orders that do not require decoration or customization generally ship within 3–5 business days after the order has been approved and released for fulfillment.

Large orders, palletized shipments, limited inventory, or products shipping from multiple locations may require additional time.

Any shipping estimate provided in a quote, sales order, invoice, or order confirmation takes precedence over this general timeframe.

Custom B2B and Company-Store Orders

Custom B2B orders and orders placed through Buffalo Roam Outfitters company or partner stores may require decoration, personalization, special packaging, or other production.

Most custom orders are completed and shipped within approximately 10–14 business days after all products, sizes, artwork, approvals, and payment arrangements have been finalized.

Large or complex orders may require additional time. Any estimated date provided in a quote, company store, order confirmation, or communication from Buffalo Roam Outfitters takes precedence over this general timeframe.

Preorders and Backordered Products

Preorder and backordered products ship according to the estimated timeframe shown on the product page or provided with the order.

Estimated dates may change because of production, inventory, transportation, customs, weather, or other delays outside our control.

Orders containing both available and delayed products may ship separately.

Shipping and Delivery

Available shipping methods, charges, and estimated carrier delivery times are shown during checkout or provided with your quote or order confirmation.

Carrier delivery time begins after the order has been processed and shipped. Expedited shipping speeds up carrier transit but does not shorten processing, customization, or production time.

Delivery dates are estimates unless Buffalo Roam Outfitters confirms a specific date in writing.

Tracking and Split Shipments

Tracking information will be provided after the order ships.

Orders may arrive in multiple packages because of product availability, fulfillment location, customization, or package size. Multiple packages may have separate tracking numbers.

Address Changes

Customers are responsible for providing a complete and accurate shipping address.

Contact us as soon as possible if an address needs to be changed. Address changes cannot be guaranteed after an order has entered processing or shipped.

Additional carrier charges caused by an incorrect address, refused shipment, redelivery, or delivery redirection may be the customer’s responsibility.

Delays, Lost Packages, and Damage

Carrier delays may occur because of weather, holidays, service interruptions, or other circumstances outside our control.

If tracking shows a package as delivered but it cannot be located, check nearby delivery areas and contact the carrier before contacting Buffalo Roam Outfitters.

Report lost, damaged, incorrect, or incomplete shipments promptly. Keep the products, packaging, shipping label, and packing materials while the issue is reviewed. Photographs may be required.

For freight deliveries, visible damage or missing cartons should be noted on the carrier’s delivery receipt before the shipment is accepted whenever possible.